Shannon is an example of the ‘new face’ of homelessness as at one point, she owned multiple houses and through a series of tragic events and bad luck, lost everything. She was not from a low income family so to her shock, she found herself sleeping in shelters. She’d given up on life and even considered suicide – and only decided against it because she couldn’t bring herself to traumatize the train conductor. She then met a DST team member and started volunteering with the team. She is now a manager at Downtown Streets Team and helps many other people in similar situations.